Home Care Pulse
Helping Hand has implemented a quality assurance program to make sure that our clients receive the highest quality of care.
As a Home Care Pulse Certified –Trusted Provider, we have a proven commitment to our clients’ satisfaction. We contract with Home Care Pulse to gather and report feedback from our clients by conducting random live phone interviews with a percentage of our clients each month. Because they are an independent third-party company, they are able to collect honest and unbiased feedback, without outside influence.
Our clients or their responsible party are interviewed and are given the opportunity to rate our services on a scale of 1-10 in areas such as:
- Timeliness of caregivers.
- Knowledge of caregivers
- Compassion of Caregivers
- Communication and helpfulness of the office staff
- Quality of Care
Our clients are also given the opportunity to provide feedback on areas where we excel as well as areas where we need to improve. If they wish, our clients our given the option to answer these questions anonymously.
Our goal is to provide the best home care possible, and you can feel reassured in knowing that we are a Home Care Pulse Certified – Trusted Provider.
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"My wife’s caregiver from Helping Hand Nursing Services is a very warm person and she doesn’t have to say anything; she is just interested in what she does and she cares about my wife. My wife’s caregiver has a good sense of humor and does her work, which really helps us."
"The caregivers are very sweet and caring. They never lose their composure. They’re also very gentle. The caregiver does all the physical work that I can’t do because of my age and they take care of my loved one’s needs. The caregivers feed Sergio because he needs help with that. They also help wash his clothes for him."
"The caregivers talk to William, and they play music for him. He can’t talk or walk, but they do good with him. I can tell that they care about him."
"Our caregivers from Helping Hand Nursing Services are very good with my mother, they love her and hold her hands, and they kiss her goodbye."
A rigorous screening process and personal interviews assures that all caregivers have integrity, experience and meet all of our agency’s highest ethical standards.
Our RN’s, LPN’s, CNA’s, and HHA’s are extensively trained, experienced, and matched to your preference.
Our caregivers are always there when you need a helping hand.
Our caregivers are Licensed, Bonded, and Insured.